FAQ

Here you can find answers to common doubts. If the answer you are looking for isn't in here, please feel free to send a us a message through our contact page. Our team will answer you within 24 hours.

How long will it take to ship my order?

We will process your order within 2-3 business days. Once your order ships, it will take about 2-4 weeks for your order to arrive, depending on your country.

Due to the situation regarding COVID-19, delivery times may be delayed.
However, this is unpredictable and depends on the local situation regarding COVID-19..

How much is the shipping cost?

At the moment we offer two shipping methods:

- FREE Secured Shipping: Free

- Secured and Insured Shipping: $4.95

What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simplyĀ contact usĀ at hello@mybenni.com within 30 days of deliveryĀ of your item and we will gladly walk you through returning your order to us for a refund.

Refunds will be granted afterĀ our refund department has received the product and inspected it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep any receipts.

There is a problem with my order. What do I do?

PleaseĀ contact usĀ at hello@mybenni.com and we will work to correct the problem as soon as possible. Our customer service will answer you within 24 hours

How can I track my order?

You can track your order on theĀ tracking pageĀ using your order number and email.

Please note that because we ship to various destinations we use variousĀ deliveryĀ services and goods are transferred to local delivery services or postal companies. It is up to theĀ deliveryĀ service to update the tracking codes.

Some delivery services may not provide a timely or accurate tracking service at all.