Shipping

PROCESSING TIME

All orders are usually dispatched within 3 working days (from Monday to Friday) after the order is placed and payment is received. This time includes order verification, tailoring, quality, check, and packaging.

SHIPPING TIME

Orders are shipped out directly from any of our many domestic & international warehouses, so shipping times may vary from where you are located and what shipping option you selected.

At the moment we offer two shipping methods:

- FREE Secured Shipping
- Secured and Insured Shipping

Note that shipping times exclude the processing time.

 

FREE Secured Shipping

Ideal for people who don't mind waiting a little longer for their product. This is the most economic shipping method

USA: 9 to 15 Days
CAN:10 to 18 Days
UK: 7 to 12 Days
AU: 10 to 18 Days

Price: Free

Secured and Insured Shipping

Ideal for people who want peace of mind. This shipping method provides a tracking number and shipping insurance for the full retail value of your purchase if the shipment is lost, damaged, or stolen. 

USA: 9 to 15 Days
CAN: 10 to 18 Days
UK: 7 to 12 Days
AU: 10 to 18 Days

Price: $4.95

*All shipping times exclude clearance/customs delays

 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 


LOST ORDERS AND PACKAGES

If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize!

The postal service is out of our control. However, in cases like this, if you paid for the secured and insured shipping, we will send you a new package or refund your order.

Please see our refund and return policy for when these might be applicable to shipping situations.


CUSTOMS AND TAXES

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. 

Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

We will process your order within 2-3 business days. Once your order ships, it will take about 2-4 weeks for your order to arrive, depending on your country.

Due to the situation regarding COVID-19, delivery times may be delayed.
However, this is unpredictable and depends on the local situation regarding COVID-19..

At the moment we offer two shipping methods:

- FREE Secured Shipping: Free

- Secured and Insured Shipping: $4.95

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us at hello@mybenni.com within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

Refunds will be granted after our refund department has received the product and inspected it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep any receipts.

Please contact us at hello@mybenni.com and we will work to correct the problem as soon as possible. Our customer service will answer you within 24 hours

You can track your order on the tracking page using your order number and email.

Please note that because we ship to various destinations we use various delivery services and goods are transferred to local delivery services or postal companies. It is up to the delivery service to update the tracking codes.

Some delivery services may not provide a timely or accurate tracking service at all.